YOUR SUGGESTIONS

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YOUR SUGGESTIONS
5th July, 2017

Thanks for Your Suggestions and Messages of Love and Appreciation posted in the box outside the Main Shop.

This is where we’re up to with your recent suggestions so far…

Can we sell all liquid products by weight instead of volume?

The person who made this suggestion correctly identified that with our current system there is no way to know with any accuracy the volume someone has put into their container. As a consequence we lose a lot of liquid product as most people underestimate the volume that they take by filling a used container to the top. We do request that customers use a measuring jug and then record the volume on the jar or container for next time.

We have discussed selling liquids by weight many times in the past but our stock coordinator is reluctant to change the system for the following reason. When we generate purchase orders for our suppliers we need to specify liquids by volume as that is how they are sold to us. When the stock comes in our purchase orders are converted into purchase invoices which is how the stock is entered into our system. Converting the volumes to weight at that point would be okay, but then we would need to generate another purchase order to convert the weights back into volumes, as the system remembers the quantities from last time.

This leaves a lot of room for human error. We understand that it can be confusing to know which thing to weigh and which thing to measure by volume, but we also recognise that retraining all of our customers to weigh everything would also have it’s issues. For the time being we will be continuing to sell liquids by volume, but given that there is human error with both systems it is certainly worth reassessing to see which method gives the greatest accuracy and ease of use for everyone.

Can we standardise our hours of operation for both shops?

We apologise for the inconvenience of having slightly different opening hours for both shops and having the Big Little Shop closed on Sundays. This decision has been driven by the extremely high cost of wages on Sundays and need to have the second shop pay its way. Now that we have moved it into the bigger space, this is looking increasingly possible as the bigger shop is generating more sales. We are considering trialling opening the second shop on Sundays – but still for limited hours during the busiest time of day. In the mean time, if you need something from the shop when it is closed, the staff in the main shop will be happy to go over and get it for you.

Can we source bulk tahini from Australia instead of China?

At this point sadly no we can’t. We have looked into it several times and we are only able to get the Australian Melrose tahini in jars – not bulk. Our volunteer research group is currently looking at organic products from China to get more information about their organic certification processes.

Please keep posting your suggestions and messages in the box located near the table outside the main shop. We love getting your feedback and ideas. 

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Ha'Penny Lane, Katoomba View Map

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